Terms & Conditions

Rielleva is a consumer digital subscription application offering a personalized 28-day low-impact Pilates Sculpt Path: guided Pilates sessions, a daily plan, progress tracking and a growing movement library.

Rielleva is provided for general wellness and self-care purposes only. It is not medical, dermatological, cosmetic or therapeutic advice, and it does not diagnose, treat or prevent any condition. Results vary between people and are not guaranteed. Stop any movement that causes pain or unusual discomfort and consult a qualified professional if you have any health concern.

You must be of legal age in your country to enter a contract, or have the consent of a parent or guardian. You agree to provide accurate information, keep your login credentials confidential and remain responsible for activity under your account. Tell us at support@rielleva.com if you believe your account has been used without permission.

Access to the full path requires a paid membership. Plans currently offered are Weekly $7.99/ week, Monthly $17.99/ month, Yearly $79.99/ year.

Memberships are recurring subscriptions. They are billed in advance and renew automatically at the end of each billing period — weekly, monthly or yearly, depending on the plan you choose — until you cancel. The price and billing interval are always shown before you confirm your purchase. If prices change, we will tell you before a renewal at the new price.

You can cancel at any time from My Membership inside the app, using the Manage Subscription option. Cancelling stops future renewals. Your access normally continues until the end of the period you have already paid for, after which it ends.

Cancelling is not the same as requesting a refund — see our Refund Policy.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

This means Paddle processes your payment, handles billing, invoicing and applicable taxes. Rielleva does not receive or store your full card details. Payment, billing, cancellation and refund mechanics are also governed by Paddle’s Buyer Terms.

You agree not to:

• use the service unlawfully, fraudulently, or to send spam;
• copy, resell, redistribute, publicly perform or share the session content;
• reverse engineer the app or circumvent technical or plan limits;
• interfere with the security of the service, including probing, scraping or introducing malicious code;
• infringe the intellectual property or privacy rights of anyone else.

The Rielleva application, its Pilates programmes, instructional illustrations, text, branding and software remain our property. While your membership is active you receive a limited, personal, non-exclusive, non-transferable right to use them for your own practice. Content you add — such as check-ins and progress photos — remains yours; you grant us only the permission needed to host and display it back to you within the app.

We may suspend or terminate access for material breach of these Terms, non-payment, fraud or security risk, or repeated or serious misuse. You may stop using the service at any time and can ask us to delete your account by writing to support@rielleva.com.

We work to keep Rielleva available and reliable, but we cannot guarantee that it will be uninterrupted, timely or error-free. Features and content may change or be improved over time. To the fullest extent permitted by law, the service is provided “as is” and we disclaim implied warranties such as merchantability and fitness for a particular purpose.

We are responsible for loss we cause where the law says we are. We are not liable for indirect or unforeseeable loss, or for loss of profits, data or goodwill. Where liability can lawfully be limited, our total liability is limited to the fees you paid in the 12 months before the event. Nothing here limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law — including your statutory consumer rights.

We may update these Terms — for example to reflect new features or legal requirements. Material changes will be communicated in the app or by email before they take effect. Continuing to use Rielleva after that means you accept the updated Terms.

Questions about these Terms: support@rielleva.com. Seller of record for the Rielleva service: Cauê Martins Alves de Souza.